Answer for: What do you like best about Modwest?
#1 Tech support.
Technical questions are usually not dumbed down. They assume you're competent. What a relief. In the last year or so there on a couple of occasions there seemed to be a drop, depending on who I happened to get assigned to. But most of the time, I still get help that shows a high level of understanding of the question, that indicates that the support person thought through all the alternatives and selected the most efficient and concise response, and that doesn't waste time on the obvious. In the old days, I'd say modwest was so much better than any company of any type in this regard that there was nothing to compare it to, way beyond expectations. I wondered how they did it, how much they must have paid to get those tech support people. Now, it's not always perfect, just perfect 98% of the time.
Comments |
Leave a comment
I found the tech support very good and very prompt! Anytime I have had to leave a message it was returned within an hour or two. Good job Modwest! :-)
Any time I've had a site issue or merely just needing a check on coding it has always been very prompt.