Technical questions are usually not dumbed down. They assume you're competent. What a relief. In the last year or so there on a couple of occasions there seemed to be a drop, depending on who I happened to get assigned to. But most of the time, I still get help that shows a high level of understanding of the question, that indicates that the support person thought through all the alternatives and selected the most efficient and concise response, and that doesn't waste time on the obvious. In the old days, I'd say modwest was so much better than any company of any type in this regard that there was nothing to compare it to, way beyond expectations. I wondered how they did it, how much they must have paid to get those tech support people. Now, it's not always perfect, just perfect 98% of the time.
My site's had performance issues. It's been hacked a couple of times, too. These things happen, but I've always enjoyed working with customer service to fix my problems, because they actually take the time to answer related questions and give advice on how to improve things.
They dont just close the service request be done with it.
No really, I'm never kept waiting. I've just recently joined Modwest, first with shared, then with VPS, so I've had occasion to call regarding pre-sales, support and billing. even my accent isn't an obstacle ;)
In the last 10 years of so of using modwest for hosting they Have never lost any of my customers files or data. Whether it was stored in the filesystem or in the Database. I cannot say the same for other providers I have tried.
Really. Always has. At another internet provider, I had more than 100,000 spam messages delivered to my default email address (the address that has the right domain but does not match any user). At Modwest, I can send that to /dev/null - or read it if I'm testing a spam filter.
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